Shipping Policy
At Bilva, we are committed to processing and delivering your orders as efficiently as possible. This Shipping Policy explains our general shipping practices and what you can expect after placing an order with us.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received. Orders placed on weekends or holidays may be processed on the next business day.
During holidays, promotional periods, or periods of high order volume, processing may take longer than usual. If there is a significant delay with your order, we will make reasonable efforts to notify you.
Shipping and Delivery
Shipping options, estimated delivery times, and applicable shipping charges will be displayed at checkout when available. Delivery times may vary depending on the destination, shipping method, carrier, product availability, and other circumstances outside our control.
Once an order has been shipped, you may receive a shipping confirmation email with tracking information when tracking is available.
Shipping Charges
Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase. From time to time, Bilva may offer free or promotional shipping on qualifying orders.
Delivery Delays
Estimated delivery dates are provided as a convenience and are not guaranteed. Weather conditions, carrier delays, holidays, incorrect addresses, and other circumstances outside Bilva's control may affect delivery times.
Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate shipping information when placing an order. Please review your shipping address carefully before submitting your order.
If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has been processed or shipped.
Lost or Damaged Shipments
If your order arrives damaged or you believe your shipment has been lost, please contact us at customerservice@bilva.com with your order number and relevant details. We will review the issue and work with you and the shipping carrier, when appropriate, to determine the next steps.
Contact Us
If you have questions about shipping or the status of your order, please contact us at:
Email: customerservice@bilva.com
