Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase from Bilva. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging, tags, and any accessories included with the product. Proof of purchase or your order number may be required to process the return.

To start a return, please contact us at customerservice@bilva.com with your order number and the reason for your return. Returns should not be sent back without first contacting us for return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible so we can review the issue and provide an appropriate replacement or refund.

Non-Returnable Items

Certain products may not be eligible for return for health, safety, hygiene, or other reasons. Personalized or custom- made products, gift cards, final -sale items, and products that have been used or damaged after delivery may also be non-returnable. Any return restrictions specific to a product will be indicated on the applicable product page when appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund to your account.

Original shipping charges are generally non-refundable unless the return is due to an error by Bilva or the product arrived damaged or defective.

Return Shipping

Unless an item is damaged, defective, incorrect, or otherwise stated, customers are responsible for return shipping costs. We recommend using a trackable shipping method when returning an item.

Contact Us

If you have questions about a return or refund, please contact us at:

customerservice@bilva.com